Frequently Asked Questions

Know more. Choose better. Decide with confidence.

Shipping & Tracking

Do you ship internationally?

Is it safe to ship high-value jewellery?

Will my parcel be insured?

Who are your shipping partners?

How long does it take to ship my order?

Who bears the cost of shipping?

Who pays customs duties and taxes?

Do I need to handle customs clearance myself?

How can I track my order?

What if my order is delayed, lost, or missing?

Who should I contact regarding shipping issues?

Are there any restricted delivery zones in Singapore?

Returns & Exchange

Can I return my online order?

What items are not eligible for return?

What condition must my item be in to qualify for a return?

How do I return my item?

Is return shipping free?

How long does it take to process my refund?

Can I exchange my item instead of returning it?

Do you offer exchanges for in-store purchases?

Orders & Customisation

Can I customise my engagement ring or wedding band?

What customisation options are available?

What can be customised?

How long does the customisation process take?

What is the customisation process?

Do you offer engraving services?

Are custom or engraved items returnable?

Payments & Installments

What payment methods do you accept?

Do you offer installment payment options?

Can I use my credit card for online purchases?

Resizing & Size Guides

How can I find my ring size?

How should a ring fit?

Can my ring be resized after purchase?

Are there limits to resizing?

How long does resizing take?

Warranty & Repair

What does Orlove’s Warranty cover?

What complimentary services do you offer?

What if my jewellery needs repair outside the warranty?

How do I send my jewellery for inspection or repair?

Does third-party repair affect my warranty?

Upgrade & Buyback

What is Orlove’s Diamond Upgrade Programme?

Which diamonds are eligible for upgrade?

How does the upgrade value work?

Diamond Education

What is the difference between natural and lab-grown diamonds?

Are lab-grown diamonds real diamonds?

Can you tell the difference between natural and lab-grown diamonds by looking at them?

Frequently Asked Questions

FAQ SECTION

Shipping & Tracking

Do you ship internationally?

Is it safe to ship high-value jewellery?

Will my parcel be insured?

Who are your shipping partners?

How long does it take to ship my order?

Who bears the cost of shipping?

Who pays customs duties and taxes?

Do I need to handle customs clearance myself?

How can I track my order?

What if my order is delayed, lost, or missing?

Who should I contact regarding shipping issues?

Are there any restricted delivery zones in Singapore?

Returns & Exchange

Can I return my online order?

What items are not eligible for return?

What condition must my item be in to qualify for a return?

How do I return my item?

Is return shipping free?

How long does it take to process my refund?

Can I exchange my item instead of returning it?

Do you offer exchanges for in-store purchases?

Orders & Customisation

Can I customise my engagement ring or wedding band?

What customisation options are available?

What can be customised?

How long does the customisation process take?

What is the customisation process?

Do you offer engraving services?

Are custom or engraved items returnable?

Payments & Installments

What payment methods do you accept?

Do you offer installment payment options?

Can I use my credit card for online purchases?

Resizing & Size Guides

How can I find my ring size?

How should a ring fit?

Can my ring be resized after purchase?

Are there limits to resizing?

How long does resizing take?

Warranty & Repair

What does Orlove’s Warranty cover?

What complimentary services do you offer?

What if my jewellery needs repair outside the warranty?

How do I send my jewellery for inspection or repair?

Does third-party repair affect my warranty?

Upgrade & Buyback

What is Orlove’s Diamond Upgrade Programme?

Which diamonds are eligible for upgrade?

How does the upgrade value work?

Diamond Education

What is the difference between natural and lab-grown diamonds?

Are lab-grown diamonds real diamonds?

Can you tell the difference between natural and lab-grown diamonds by looking at them?

What are the 4Cs of diamonds?

Which 4C is most important when buying a diamond?

Which is better: a natural diamond or a lab-grown diamond?

What should I consider when buying a lab-grown diamond?

Do Orlove diamonds come with certificates?