At Orlove Diamonds, we respect your privacy and are committed to protecting the personal information entrusted to us.
This Privacy Policy explains how Orlove Diamonds collects, uses, discloses, stores and protects personal information when you visit orlovediamond.com, communicate with us, create an account, make an enquiry or purchase our products and services.
By using our Website or providing personal information to us, you acknowledge the practices described in this Privacy Policy.
“Personal information” refers to information that identifies you or can reasonably be used to identify you.
Depending on how you interact with Orlove Diamonds, we may collect information such as:
• Your name;
• Email address;
• Telephone number;
• Billing and delivery address;
• Account and login information;
• Order and purchase history;
• Jewellery preferences and customisation requirements;
• Ring size and other information necessary to fulfil a customised order;
• Payment and transaction information;
• Communications and enquiries sent to us;
• Reviews, feedback or other information you voluntarily provide; and
Other information reasonably necessary to provide our products and services.
Where payments are processed by third-party payment providers, your complete credit or debit card details may be collected and processed directly by the payment provider rather than stored by Orlove Diamonds.
When you visit our Website, certain technical information may be collected automatically through cookies and similar technologies.
This may include:
• IP address;
• Browser type;
• Device type;
• Operating system;
• Pages visited;
• Time spent on the Website;
• Referring website or source;
• General location information;
• Website interactions; and
Cookie and advertising identifiers.
We use this information to operate and improve our Website, understand how visitors use it, maintain security, measure marketing performance and improve the customer experience.
We may collect personal information when you:
• Visit our Website;
• Create or update an account;
• Place an order;
• Request a quotation;
• Enquire about a diamond or jewellery design;
• Request customised or made-to-order jewellery;
• Contact our customer service team;
• Subscribe to marketing communications;
• Participate in a promotion;
Submit a review or testimonial; or
Otherwise communicate or interact with Orlove Diamonds.
We may also receive information from service providers and business partners where permitted by applicable law.
Orlove Diamonds may use your personal information to:
• Process and fulfil your orders;
• Arrange payment and delivery;
• Provide quotations and customised jewellery services;
• Communicate with you regarding your purchases or enquiries;
• Create and manage your customer account;
• Provide customer service and after-sales support;
• Process returns, exchanges, repairs or buy-back requests;
• Verify transactions and help prevent fraud;
• Maintain the security of our Website and systems;
• Improve our products, Website and customer experience;
• Analyse Website traffic and usage;
• Maintain appropriate business and transaction records;
• Comply with applicable legal and regulatory requirements; and
Send promotional or marketing communications where permitted and in accordance with your communication preferences.
We will seek additional consent where required before using your personal information for a materially different purpose.
Where permitted by applicable law and according to your preferences, we may use your contact information to send you information about:
• New jewellery collections;
• Special offers and promotions;
• Events;
• New services;
• Jewellery-related content; and
Other Orlove Diamonds updates.
You may opt out of promotional emails at any time by using the unsubscribe option included in our marketing emails or by contacting us.
Opting out of promotional communications will not prevent us from sending necessary transactional or service-related communications concerning your orders, account, payments, deliveries or customer-service requests.
Cookies are small data files placed on your device when you visit a website. They help websites function effectively and can remember certain information about your visit.
Orlove Diamonds may use cookies and similar technologies for purposes such as:
• Operating essential Website functions;
• Remembering preferences;
• Maintaining shopping-cart functionality;
• Understanding Website usage;
• Improving Website performance;
• Measuring advertising effectiveness; and
Providing relevant marketing or advertising where applicable.
Some cookies may be placed by third-party service providers that provide analytics, advertising, payment or other Website services to us.
Where required, you will be provided with appropriate choices regarding non-essential cookies.
You can also control or delete cookies through your browser settings. Disabling certain cookies may affect the functionality or performance of parts of our Website.
We may use analytics and advertising services, including services provided by Google and Meta, to better understand Website usage, measure advertising performance and, where applicable, provide relevant advertisements.
These providers may use cookies, pixels and similar technologies in accordance with their respective privacy policies and your applicable privacy or advertising settings.
The specific technologies used by Orlove Diamonds may change from time to time as our Website and marketing platforms evolve.
Where required by applicable law, non-essential advertising or analytics technologies will be used subject to the appropriate consent or preference mechanisms.
We do not sell your personal information.
However, we may disclose or provide access to personal information where reasonably necessary to operate our business and provide our products and services.
This may include:
• Payment processors and financial service providers;
• Courier, logistics and delivery companies;
• Website hosting and technology providers;
• Cloud and data-storage providers;
• Customer relationship and communication platforms;
• Marketing and analytics service providers;
• Professional advisers such as accountants, auditors and legal advisers;
• Jewellery, laboratory or certification service providers where required to fulfil your order or service request; and
Government, regulatory or law-enforcement authorities where disclosure is required or permitted by law.
We expect service providers handling personal information on our behalf to use appropriate safeguards and to process such information only for legitimate purposes connected with the services they provide.
We may disclose personal information where we reasonably believe disclosure is necessary to:
• Comply with applicable law or regulation;
• Respond to a court order or other lawful request;
• Establish, exercise or defend legal rights;
• Investigate suspected fraud or unlawful activity;
Protect the security of our Website, customers or business; or
Protect the rights, property or safety of Orlove Diamonds or others.
We may create and use aggregated or anonymised information for purposes such as Website analytics, business planning, marketing analysis and improving our services.
Where information has been appropriately anonymised so that it no longer identifies an individual, it is not treated as personal information to the extent provided by applicable law.
Orlove Diamonds takes reasonable administrative, technical and organisational measures to protect personal information against unauthorised access, disclosure, misuse, alteration, loss or destruction.
Depending on the systems and services used, these measures may include:
• Secure network infrastructure;
• Restricted access to personal information;
• Password protection;
• Encryption and secure transmission technologies;
• Secure payment processing; and
Appropriate security monitoring and procedures.
Where applicable, sensitive information transmitted through our Website is protected using appropriate encryption technologies such as SSL/TLS.
However, no method of electronic transmission or storage is completely secure. While we take reasonable precautions to protect personal information, absolute security cannot be guaranteed.
Payments made through our Website may be processed by authorised third-party payment service providers.
Where payment information is collected directly by the payment provider, complete payment-card details may not be stored on Orlove Diamonds' own servers.
Customers are also responsible for maintaining the confidentiality of their account credentials and should use a strong, unique password.
We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, including providing products and services, maintaining transaction and warranty records, handling customer enquiries and complying with applicable legal, accounting and regulatory requirements.
When personal information is no longer required, we will take reasonable steps to securely delete, destroy or anonymise it in accordance with our applicable retention practices.
Some of our service providers or technology platforms may process or store personal information outside Singapore.
Where personal information is transferred outside Singapore, we will take reasonable steps, as required by applicable law, to ensure that the information receives an appropriate standard of protection.
Our Website may contain links to websites or services operated by independent third parties.
Once you leave the Orlove Diamonds Website, the privacy practices of those third parties will apply.
Orlove Diamonds is not responsible for the privacy practices, security or content of independent third-party websites. We encourage you to review their privacy policies before providing personal information.
Our Website and products are not specifically directed at children.
We do not knowingly collect personal information from children without appropriate authorisation or consent where required by applicable law.
If we become aware that personal information has been collected from a child in circumstances where it should not have been collected, we will take reasonable steps to address the matter.
Subject to applicable law, you may contact us to request access to or correction of personal information that we hold about you.
You may also contact us regarding:
• Your marketing preferences;
• Questions about how your personal information is used;
Withdrawal of consent where applicable; or
Other privacy-related requests.
Certain information may need to be retained where required for legitimate business, contractual, legal or regulatory purposes.
Where we rely on your consent to collect, use or disclose personal information, you may withdraw that consent by contacting us.
Please note that withdrawing consent may affect our ability to provide certain products or services where the relevant personal information is necessary to fulfil your request or contractual relationship with us.
Withdrawal of consent will not affect processing that was lawfully carried out before the withdrawal.
Orlove Diamonds may update this Privacy Policy from time to time to reflect changes in our business practices, technologies, services or applicable requirements.
The latest version will be published on our Website with an updated effective date.
We encourage you to review this Privacy Policy periodically.