• Welcome to Orlove Diamonds.

• These Terms & Conditions govern your access to and use of orlovediamond.com (the “Website”) and your purchase and use of products and services offered by Orlove Diamonds.

• By accessing the Website, creating an account or placing an order, you agree to be bound by these Terms & Conditions, together with our applicable Privacy Policy, Shipping Policy, Return, Exchange & Buy-Back Policy, and any other terms communicated in connection with your order.

• Please read these Terms & Conditions carefully before using the Website or placing an order.

1. About Orlove Diamonds

• The Website orlovediamond.com is owned and operated by Orlove Diamonds.

• References in these Terms & Conditions to “Orlove Diamonds”, “we”, “us” or “our” refer to the business operating the Website.

• References to “you”, “your”, “customer” or “user” refer to any person accessing the Website or purchasing products or services from us.

2. Eligibility to Use the Website

• You must be at least 18 years of age to place an order through our Website.

• If you are under 18, you may use the Website only with the involvement and supervision of a parent or legal guardian.

• By placing an order, you confirm that the information you provide is accurate and that you are legally authorised to use the payment method provided.

• We reserve the right to refuse service, restrict access, cancel an account or decline an order where reasonably necessary, including in cases of suspected fraud, misuse, unlawful activity or violation of these Terms & Conditions.

3. Your Account

• If you create an account with Orlove Diamonds, you are responsible for maintaining the confidentiality and security of your account credentials.

• You are responsible for activities carried out through your account unless they result from circumstances outside your reasonable control.

• You agree to provide accurate, complete and current information and to update such information where necessary.

• Please notify us promptly if you become aware of any unauthorised use of your account or other security breach.

4. Product Information

• We take reasonable care to ensure that product descriptions, photographs, specifications and other information displayed on our Website are accurate.

• However, jewellery is a highly detailed product and its appearance may vary slightly from photographs or digital representations.

• In particular:

• Colours may appear differently depending on your screen and device settings;

• Product images may be enlarged to show jewellery details;

• Handcrafted jewellery may have minor variations;

• Gold and precious-metal weights may vary slightly due to manufacturing tolerances;

• Diamond and gemstone appearance may vary according to lighting and photography; and

• Individually selected diamonds and gemstones may naturally differ from illustrative photographs.

• Such reasonable variations do not necessarily constitute a defect.

• Nothing in these Terms & Conditions limits any rights you may have where a product is materially different from its confirmed description or does not conform to applicable consumer-protection requirements.

5. Diamond Information

• Diamonds offered by Orlove Diamonds may include natural diamonds and lab-grown diamonds.

• The type of diamond applicable to a product will be identified in the relevant product description, quotation, invoice or certificate where applicable.

• Natural Diamonds

• Natural diamonds are formed through natural geological processes and may contain naturally occurring characteristics and inclusions.

• Lab-Grown Diamonds

• Lab-grown diamonds are real diamonds produced using technologies such as CVD (Chemical Vapour Deposition) or HPHT (High Pressure High Temperature).

• They possess substantially the same fundamental chemical and physical characteristics as natural diamonds but have a different origin.

• Lab-grown diamonds should not be confused with diamond simulants such as cubic zirconia or moissanite.

• Customers should review the stated diamond type carefully before confirming their purchase.

6. Diamond & Gemstone Certification

• Selected diamonds and jewellery may be supplied with certificates or grading reports from independent gemological laboratories such as GIA, IGI or another recognised laboratory, where specified.

• Diamond grading involves professional assessment, and minor differences in grading opinions may occur between laboratories or assessments.

• Where a product is sold based upon a specific laboratory certificate, the certificate supplied with that diamond forms an important part of the product documentation.

• Customers should retain all original certificates for future servicing, exchange or buy-back requests.

7. Carat Weight & Jewellery Weight

• Where an individual diamond is sold with a laboratory grading report, its certified carat weight will be based on the applicable laboratory certificate.

• For jewellery containing multiple smaller diamonds, total carat weight may be stated as an approximate combined weight and may be subject to reasonable manufacturing tolerances.

• Gold and other precious-metal weights shown on the Website or in quotations may also be approximate unless expressly stated otherwise.

• Handcrafted and made-to-order jewellery can experience minor variations in final metal weight due to ring size, dimensions, setting requirements and manufacturing processes.

• Any material change to the agreed specifications or price of a customised order will be communicated to the customer before completion wherever reasonably practicable.

8. Prices

• All prices displayed on the Website are subject to change without notice before an order has been accepted.

• The applicable price will normally be the price displayed or agreed at the time the order is confirmed, subject to correction of genuine pricing or technical errors.

• Prices may vary depending upon factors including:

• Diamond specifications;

• Diamond or gemstone size;

• Gold or platinum weight;

• Ring size;

• Customisation;

• Certification;

• Precious-metal prices; and

• Design specifications.

• Applicable taxes, delivery charges or other charges will be displayed or communicated where relevant.

9. Pricing & Website Errors

• We make reasonable efforts to ensure that product information and pricing are accurate.

• Occasionally, however, a product may be incorrectly priced or described because of a typographical, technical or administrative error.

• If we identify a material error before accepting or fulfilling an order, we may contact you to provide the correct information and give you the option to proceed with or cancel the order.

• If payment has already been collected and an order is cancelled because of such an error, the applicable amount paid will be refunded.

10. Orders & Order Acceptance

• Submitting an order through our Website does not necessarily mean that the order has been accepted.

• After receiving your order, we may verify:

• Product availability;

• Diamond availability;

• Pricing;

• Payment authorisation;

• Delivery information; and

• Customisation requirements.

• A contract for purchase is formed when we confirm acceptance of your order or otherwise begin fulfilment, subject to applicable law.

• We reserve the right to decline an order for legitimate reasons, including product unavailability, payment issues, suspected fraud, incorrect pricing or an inability to fulfil the requested specifications.

• If we decline an order after receiving payment, the applicable payment will be refunded.

11. Payment

• Payment must be made using one of the payment methods accepted by Orlove Diamonds.

• You confirm that you are authorised to use the payment method submitted with your order.

• Payment transactions may be processed by third-party payment service providers and will also be subject to their applicable terms and security procedures.

12. Made-to-Order & Custom Jewellery

• Orlove Diamonds specialises in jewellery that may be made to order or customised according to individual customer requirements.

• Customisation may include:

• Diamond selection;

• Diamond shape, size, colour or clarity;

• Ring size;

• Metal type or colour;

• Engraving;

• Setting modifications;

• Design modifications; and

• Fully bespoke jewellery.

• Customers are responsible for reviewing and confirming the specifications provided before production begins.

• Once production of a customised or made-to-order item has commenced, cancellation, return or modification may be restricted in accordance with our Return, Exchange & Buy-Back Policy, subject to applicable law.

13. Intellectual Property

• Unless otherwise stated, the Website and its contents—including text, jewellery designs, photographs, graphics, videos, logos, icons, branding, layouts and other materials—are owned by or licensed to Orlove Diamonds and are protected by applicable intellectual-property laws.

• The Website is provided for personal and non-commercial use.

• You may not reproduce, modify, distribute, commercially exploit, publish or create derivative works from our protected content without prior written permission from Orlove Diamonds or the applicable rights holder.

14. Customer-Submitted Content

• If you voluntarily submit a review, photograph, testimonial or other content to Orlove Diamonds, you confirm that you own the content or have permission to provide it.

• You grant Orlove Diamonds a non-exclusive, royalty-free licence to use, reproduce and display that content for purposes reasonably connected with our Website, products, customer service and marketing.

• Where reasonably practicable, identifiable customer photographs or testimonials used for promotional purposes will be handled in accordance with our Privacy Policy and applicable consent requirements.

• You may contact us regarding the future use of customer-submitted content.

15. Acceptable Use

• You must not use our Website to:

• Commit or facilitate unlawful activity;

• Infringe intellectual-property or privacy rights;

• Upload viruses, malware or malicious code;

• Attempt to obtain unauthorised access to our systems or another user's account;

• Interfere with the operation or security of the Website;

• Submit fraudulent information;

• Impersonate another person or organisation;

• Send unauthorised spam or bulk communications; or

• Collect information from the Website using unauthorised automated methods.

• We may restrict access where we reasonably believe the Website is being misused.

16. Conflict Diamond Policy

• Orlove Diamonds supports the responsible sourcing of diamonds and does not knowingly purchase or sell diamonds from sources that we believe are involved in the financing of armed conflict.

• We seek to work with established and reputable suppliers and expect our suppliers to comply with applicable responsible-sourcing requirements and industry standards.

17. Delivery

• Delivery times displayed or communicated by Orlove Diamonds are estimates unless expressly guaranteed.

• Made-to-order and customised jewellery may require additional production time.

• Delivery may also be affected by circumstances outside our reasonable control, including customs clearance, courier delays, weather events or other logistical disruptions.

• Please refer to our Shipping Policy for detailed information regarding delivery, insurance, international shipping and applicable duties or taxes.

18. Returns, Exchanges & Buy-Back

• Returns, exchanges and buy-back requests are governed by our separate Return, Exchange & Buy-Back Policy.

• Eligibility may differ between natural diamond jewellery, lab-grown diamond jewellery, customised jewellery and other product categories.

• In particular, lab-grown diamonds are not eligible for our Lifetime Buy-Back Policy unless expressly stated otherwise in writing at the time of purchase.

• Customers should review the applicable policy before completing their purchase.

19. Jewellery Care, Repairs & Third-Party Alterations

• Fine jewellery requires appropriate care and maintenance.

• Damage resulting from accidents, improper use, normal wear and tear or failure to follow reasonable jewellery-care practices may not constitute a manufacturing defect.

• Jewellery that has been resized, repaired, modified or otherwise altered by a third-party jeweller may no longer qualify for certain Orlove Diamonds warranty, return, exchange or buy-back benefits.

• Please contact us before arranging third-party work on jewellery where continued eligibility under an Orlove Diamonds programme is important.

20. Third-Party Websites

• Our Website may contain links to third-party websites or services.

• These links are provided for convenience and do not necessarily constitute an endorsement by Orlove Diamonds.

• Third-party websites operate independently and may have their own terms, privacy policies and practices.

• Orlove Diamonds is not responsible for third-party websites or services except to the extent required by applicable law.

21. Privacy & Personal Information

• Your personal information will be collected, used, disclosed and protected in accordance with our Privacy Policy and applicable data-protection requirements.

• Where necessary to fulfil your purchase, information may be shared with service providers such as payment processors, courier companies, technology providers and other parties involved in processing or delivering your order.

• Please refer to our Privacy Policy for further information.

22. Limitation of Liability

• To the fullest extent permitted by applicable law, Orlove Diamonds will not be liable for indirect, incidental or consequential losses arising solely from the use or inability to use our Website.

• Nothing in these Terms & Conditions excludes or limits liability where such liability cannot lawfully be excluded or limited.

• Nothing in these Terms & Conditions is intended to restrict any mandatory consumer rights available under applicable law.

23. Indemnity

• To the extent permitted by applicable law, you agree to indemnify Orlove Diamonds against reasonable losses, liabilities or expenses arising directly from your unlawful use of the Website, your material breach of these Terms & Conditions, or your infringement of another person's rights.

• This provision does not apply to losses caused by Orlove Diamonds' own breach, negligence or unlawful conduct.

24. Changes to These Terms & Conditions

• We may update these Terms & Conditions from time to time to reflect changes to our business, Website, services or applicable requirements.

• Updated Terms & Conditions will be published on this Website.

• Changes will generally apply from the date they are published and will not retrospectively alter the agreed commercial terms of an existing order unless required by law or agreed with the customer.

25. Governing Law

• These Terms & Conditions are governed by the laws of Singapore.

• Subject to any rights or dispute-resolution procedures available to consumers under applicable law, disputes relating to these Terms & Conditions or purchases from Orlove Diamonds will be subject to the jurisdiction of the courts of Singapore.

26. Severability

• If any provision of these Terms & Conditions is found to be invalid, unlawful or unenforceable, the remaining provisions will continue to apply to the fullest extent permitted by law.

27. Contact Us

• If you have any questions regarding these Terms & Conditions, your order or an Orlove Diamonds product, please contact us using the contact information provided on our Website.

• Orlove DiamondsCrafted with intention. Chosen with confidence.